I have enjoyed working for Chris over the last year – his management style is both challenging and inspiring. We have worked on a number of key strategic change projects. Chris’s visionary and creative thinking consistently challenges the status quo, driving £m business results. Chris is an innovative individual and combines this with attention to detail and a passionate voice of the customer. Chris is a motivational leader and his empowerment and strong mentoring has enabled our team to design and deliver superior customer journeys every time.

 Kate Frankish, Senior Propositions Manager m-CRM, RBS, May’10